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As a result of COVID-19, we’re in unprecedented times and we truly hope you’re doing everything to remain healthy and safe. Here at La’Shaé House of Style, we are definitely taking all the necessary safety precautions to ensure that you receive safe and sanitary packages. We thank you for understanding that your safety comes first to us. We also want to thank you for continuing to shop with us during this time. 

La’Shaé House of Style, does not issue refunds, EXCHANGE/STORE CREDIT ONLY WITHIN 3 BUSINESS DAYS OF RECEIPT. NO EXCEPTIONS. Store credit will be available for you to use at your leisure and will not expire.

RETURNS FOR STORE CREDIT MUST MEET THE FOLLOWING REQUIREMENTS:

1. Merchandise must be unworn and unwashed. We cannot accept returns for items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 
2. Merchandise must have all tags, including any hangtags attached. Non-returnable merchandise include sale products, formal dresses, swimwear and bodysuits.
3. Any merchandise marked "FINAL SALE" cannot be returned. Please note that if you purchase an item at a discounted rate and return the item, the discount cannot be transferred to your next purchase.  All sale codes are ONLY VALID during the time of the sale.  (This includes the VIP discount offered in first purchases.)
4. We reserve the right to refuse any exchange that does not meet the requirements including any signs of wear, the smell of fragrances and smoke.
5. The buyer is responsible for all shipping fees to return any merchandise back to La’Shaé House of Style. Shipping fees are non-refundable.
6. The buyer must obtain proof of postage/tracking information just in case your order is lost on its way back to La’Shaé House of Style. Failure to do so may result in us not being able to process your return.
7. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

If you meet the return/exchange requirements, please ship item(s) to:

La’Shaé House of Style
137 E. Elliot Rd
PO Box 3139
Gilbert, AZ 85299

Exchange Processing Time:
Upon receipt of your package, your return for a store credit will be processed within 3-5 business days. You will be notified via email once your return has been processed.

A COUPLE OF THINGS TO KNOW…

DO YOU THINK YOU RECEIVED THE WRONG ITEM? 

• It’s very rare, but mistakes do happen. If you believe you received an incorrect item, please email us at info@shoplhs.com within 2 days of receiving your order so that we can rectify the issue for you immediately. 

WAS YOUR ORDER SENT BACK TO US BY THE SHIPPING COURIER? 

• In the event your package is refused by you at the time of delivery or returned due to an "un-deliverable" address, a 20% restocking fee will be deducted from your store credit.

DO YOU THINK YOU RECEIVED DEFECTIVE AND OR DAMAGED MERCHANDISE? 

• Here at La’Shaé House of Style we diligently inspect all items before shipping; therefore, damaged and or defective merchandise is unlikely. However, if you feel that you’ve received a damaged and or defective item, please contact us within 2 days of receiving your order to inform us of the issue. If we are not notified within 2 days, you will no longer qualify for an exchange/store credit. You must send a photo to info@shoplhs.com of the damaged/defective item along with all the details of your order invoice.

If your item is approved for an exchange/store credit, we will notify you via email utilizing the email address provided in your account.

We greatly appreciate your business Queen, thank you! 

All orders are processed, verified, and shipped within 3-5 business days or sooner via USPS or UPS only. We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.  Please Note: In the rare event that your package has been lost or stolen please contact USPS (1-800-ASK-USPS). By completing a purchase with La’Shaé House of Style you are agreeing to our shipping and delivery policy. 

Please Note: On occasion, it may take slightly longer for your package to arrive. This is typically due to routing errors or congestion during the holiday season as well shipping delays due to COVID-19. Additionally, La'Shaé House of Style is not responsible for shipping delays due to inclement weather. 

All orders placed on the weekend will begin processing the following Monday; while all orders placed on National Holidays will begin processing on the following business day. Although we try our best to deliver your items in a speedy fashion, La’Shaé House of Style does not guarantee specific delivery times. The shipping times listed above are estimated. You may track your order at anytime using the tracking number La’Shaé House of Style sends to you via email once your order has been processed and shipped.

We ship anywhere in the U.S (including Hawaii, Alaska, and Puerto Rico) and selected countries. We also ship to P.O boxes, military addresses (APO).

When placing orders, the billing and shipping address must match the address that the credit card company has on file or the order will not be processed.

FAQ

PROCESSING TIME: WHEN WILL MY ORDER SHIP?
All orders are processed, verified, and shipped within 3-5 business days or sooner.


HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered Shipping Method choices and their prices.


HOW LONG IS SHIPPING?
******All orders are processed, verified, and shipped within 3-5 business days.
Once your order has been shipped, the estimated time of arrival is:
US Orders:

1. USPS standard shipping 5-7 business days
2. Priority 3-4 business days
3. Express mail 2 business days (Guaranteed within 2 business days)
4. UPS Ground 3-7 business days

HOW DO I TRACK MY ORDER?
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.

If you have any questions concerning your purchase, please email info@shoplhs.com.